Trial Cancellation & Refund Policy

1. Free Trial Class Cancellation

Free trial classes carry zero financial obligation. If your child is unable to attend a scheduled trial session due to sickness, exams, or family travel, you may reschedule or cancel at any time via your Parent Dashboard or by notifying us over WhatsApp at least 4 hours before session time. There are no penalty fees or hidden charges.

2. 100% Satisfaction Trial Guarantee

If your child attends a trial session and feels uncomfortable, intimidated, or dissatisfied with the coach's style, Kidz360 will arrange a complementary trial session with an alternative verified academy in your neighborhood at zero additional cost.

3. Monthly Course Subscriptions & Pro-Rata Refunds

If you enroll your child in a recurring monthly program through Kidz360 and wish to discontinue:

• Within the first 7 days: You receive a 100% refund of the unused sessions, no questions asked.
• After 7 days: Refunds are calculated on a pro-rata basis for remaining unattended classes, or credited toward any other activity on the Kidz360 platform.

4. Summer Camps & Workshops

For holiday workshops and summer camps requiring advance kit procurement (such as robotics maker kits):

• Cancellations 7+ days prior to camp start: 100% full refund.
• Cancellations 3 to 6 days prior to camp start: 80% refund (less physical hardware preparation cost).
• Cancellations under 48 hours: Transfer of camp credit to the next holiday intake.

5. Refund Processing Timeline

Approved refunds are credited directly back to the original payment method (UPI, Net Banking, or Credit/Debit card) within 3 to 5 business days. For queries, contact refunds@kidz360.in.